Privacy Policy

Introduction

Welcome to QuestMode ON, operated by questmodeon.com. We are committed to protecting your privacy and ensuring transparency in how we collect, use, and safeguard your personal information when you use our visual novel gaming portal and related services.

This Privacy Policy applies to all users of our website, gaming services, premium bundles, community features, and any related digital products or services we offer. We are dedicated to providing an exceptional visual novel gaming experience while maintaining the highest standards of data protection and user privacy.

By using our services, you consent to the collection and use of information in accordance with this policy. This policy is governed by Canadian privacy laws and regulations, and we maintain our operations and data processing primarily within Canada.

Information We Collect

How We Use Information

We use your information to provide, maintain, and improve our visual novel gaming services. This includes processing transactions for premium bundles, personalizing your gaming experience through tailored recommendations, delivering customer support, and sending relevant updates about new visual novel releases or special offers.

Your gaming preferences and progress data help us curate better content recommendations and develop new features that enhance the visual novel experience. We also use aggregated data to understand user behavior patterns and optimize our platform performance.

We may use your contact information to communicate with you about your account, respond to inquiries, provide technical support, and share important service updates. Marketing communications are sent only with your explicit consent and can be unsubscribed from at any time.

Legal Bases for Processing

We process your personal information based on several legal grounds: performance of our contract with you when you purchase premium bundles or use our services, legitimate business interests in providing and improving our gaming platform, compliance with legal obligations, and your explicit consent for marketing communications and optional features.

For Canadian residents, we ensure compliance with applicable privacy legislation including PIPEDA (Personal Information Protection and Electronic Documents Act) and applicable provincial privacy laws. We maintain transparency in our data practices and respect your rights regarding your personal information.

Sharing and Disclosure

We do not sell or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our platform, processing payments, delivering services, and analyzing usage patterns. These partners are bound by strict confidentiality agreements and are authorized to use your information only as necessary to provide services to us.

We may share aggregated, non-personally identifiable information with game developers and publishers to help them understand player preferences and improve their visual novel content. This data cannot be used to identify individual users.

We may disclose your information when required by law, to protect our rights or property, prevent fraud, ensure platform security, or in connection with a business transaction such as a merger or sale of assets, subject to appropriate confidentiality protections.

Data Retention

We retain your personal information for as long as necessary to provide our services, fulfill the purposes outlined in this policy, and comply with legal obligations. Account information and gaming progress are typically retained while your account remains active and for a reasonable period thereafter.

Marketing communications data is retained until you unsubscribe, and technical data is typically retained for up to two years unless longer retention is required for security or legal purposes. We regularly review and delete unnecessary data in accordance with our data retention schedule.

Security Measures

We implement robust technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption of sensitive data, secure server infrastructure, regular security assessments, and strict access controls for our personnel.

While we strive to maintain the highest security standards, no method of transmission or storage is completely secure. We continuously monitor and update our security practices to address emerging threats and maintain the confidentiality and integrity of your information.

Cookies and Tracking

We use cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, analyze site traffic, and personalize content. Our gaming platform uses cookies to save your progress, maintain your session, and provide seamless navigation between visual novel titles.

For detailed information about our cookie practices, including types of cookies used and how to manage your cookie preferences, please see our comprehensive Cookie Policy.

Your Rights and Choices

You have several rights regarding your personal information, including the right to access, correct, or delete your personal data. You can update your account information, modify your gaming preferences, and adjust your privacy settings through your account dashboard.

You may opt out of marketing communications at any time by clicking the unsubscribe link in our emails or updating your communication preferences in your account settings. You can also request a copy of your personal information or request that we delete your account and associated data.

Canadian residents have additional rights under applicable privacy legislation, including the right to file a complaint with the Privacy Commissioner of Canada if you believe your privacy rights have been violated. We are committed to resolving any privacy concerns promptly and transparently.

International Transfers

While we primarily process and store data within Canada, some of our service providers may be located in other countries. When we transfer personal information outside of Canada, we ensure appropriate safeguards are in place to protect your privacy rights and maintain the security of your data.

Any international transfers are conducted in compliance with applicable privacy laws and include appropriate contractual protections, adequacy decisions, or other approved transfer mechanisms to ensure your personal information receives equivalent protection regardless of where it is processed.

Children's Privacy

Our visual novel gaming platform is designed for users aged 13 and older. We do not knowingly collect personal information from children under 13 without verified parental consent. If we become aware that we have collected personal information from a child under 13, we will take immediate steps to delete that information.

Parents and guardians are encouraged to monitor their children's online activities and help us protect their privacy by instructing them never to provide personal information without permission. If you believe we may have collected information from a child under 13, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. We will notify you of any material changes by posting the updated policy on our website and, where appropriate, sending you a direct notification.

We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information. Your continued use of our services after any changes constitutes acceptance of the updated policy.