Terms of Service

Introduction & Acceptance of Terms

Welcome to QuestMode ON, an online visual novel gaming portal operated by questmodeon.com. These Terms of Service constitute a legally binding agreement between you and questmodeon.com regarding your use of our website, gaming services, premium bundles, community features, and all related digital products and services.

By accessing or using our services, creating an account, purchasing premium bundles, or participating in our community, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree with these terms, you must not use our services. We are a Canadian-based company, and these terms are governed by Canadian law.

These terms apply to all users of our visual novel gaming portal, including registered users, premium subscribers, community participants, and casual visitors. Your continued use of our services constitutes ongoing acceptance of these terms and any updates we may make from time to time.

Description of Services

QuestMode ON provides a curated online platform for visual novel gaming experiences. Our services include access to carefully selected visual novel games, premium bundle collections, community features for player interaction, gaming guides and tutorials, recommendation systems, and customer support services.

We offer various service tiers including free access to basic content, premium bundles with expanded game collections and exclusive features, subscriber benefits and early access opportunities, and community participation privileges. Our platform specializes in pixel-art visual novels with retro charm and modern storytelling elements.

Service availability may vary based on your location, device compatibility, and subscription status. We strive to maintain high service availability but cannot guarantee uninterrupted access. We reserve the right to modify, suspend, or discontinue any aspect of our services with appropriate notice to users.

Account Registration & Security

To access premium features and purchase bundles, you must create an account by providing accurate, complete, and current information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

Account holders must be at least 13 years old, or have verified parental consent for users under 18. You must promptly update your account information if it changes, use a secure password and protect your login credentials, and notify us immediately of any unauthorized account access or security breaches.

We may suspend or terminate accounts that violate these terms, provide false information, engage in fraudulent activity, or pose security risks to our platform or other users. Account termination may result in loss of access to purchased content and community privileges.

Portal Usage Policies

When using our visual novel gaming portal, you agree to follow community guidelines that promote a safe and enjoyable experience for all players. This includes respecting other users in community interactions, using appropriate language in forums and comments, and sharing content responsibly.

Access to games and bundles is provided for personal, non-commercial use. You may not redistribute, modify, or create derivative works from our content without permission. Game saves and progress data are associated with your account and may be lost if your account is terminated.

Community features such as forums, reviews, and social interactions are moderated to maintain quality and safety. We reserve the right to remove content that violates community standards, infringes on intellectual property rights, contains harmful or offensive material, or disrupts the user experience.

Payments, Billing & Refunds

Premium bundles and subscription services are offered at clearly displayed prices in Canadian dollars. All purchases are processed securely through our payment partners. Subscription fees are charged automatically at the beginning of each billing period until cancelled.

Refund policies vary by purchase type: digital bundles may be refunded within 14 days if less than 2 hours have been played, subscription services can be cancelled at any time with access continuing until the end of the paid period, and special promotional bundles may have specific refund terms disclosed at purchase.

We reserve the right to refuse or cancel orders for any reason, including suspected fraudulent activity, pricing errors, or violation of these terms. Chargebacks and payment disputes should be resolved directly with us before initiating dispute procedures with payment providers.

User Conduct

All users must maintain respectful and appropriate conduct when using our services. Prohibited activities include harassment, bullying, or threatening behavior toward other users, posting spam, malicious content, or misleading information, attempting to hack, exploit, or compromise our systems, and engaging in commercial activities without authorization.

Users may not impersonate others, create multiple accounts to circumvent restrictions, share account credentials with others, or engage in activities that could harm our platform's integrity or other users' experiences. Violations may result in temporary suspension or permanent account termination.

We encourage positive community participation through constructive game reviews and discussions, helpful tips and guides for other players, respectful feedback and suggestions, and support for community events and initiatives. Exceptional community contributors may be recognized with special privileges or rewards.

Content & Intellectual Property

All content provided through QuestMode ON, including games, artwork, music, text, and software, is protected by intellectual property rights owned by questmodeon.com or our content partners. Users receive a limited, non-exclusive license to access and use this content for personal gaming purposes only.

User-generated content such as reviews, forum posts, and community submissions remains owned by the user but grants us a license to display, distribute, and moderate such content within our platform. Users warrant that their submissions do not infringe on third-party rights and comply with our community guidelines.

Unauthorized reproduction, distribution, modification, or commercial use of our content is strictly prohibited and may result in legal action. We respect intellectual property rights and will respond appropriately to valid infringement claims. Users who believe their rights have been infringed should contact us with detailed information.

Disclaimers & Limitation of Liability

Our services are provided "as is" without warranties of any kind, whether express or implied. We do not guarantee that our services will be uninterrupted, error-free, or completely secure. While we strive to provide high-quality gaming experiences, we cannot warrant the performance, reliability, or availability of all content and features.

To the maximum extent permitted by law, questmodeon.com shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of our services. Our total liability for any claims shall not exceed the amount you have paid us in the twelve months preceding the claim.

This limitation of liability applies to all claims, whether based on contract, tort, strict liability, or other legal theories. Some jurisdictions do not allow certain limitations, so these may not apply to you. We encourage users to maintain backup copies of any important data or progress information.

Governing Law & Dispute Resolution

These Terms of Service are governed by the laws of Canada and the province where our primary operations are located. Any disputes arising from these terms or your use of our services shall be resolved through Canadian courts or alternative dispute resolution mechanisms as appropriate.

Before pursuing formal legal action, we encourage users to contact us directly to resolve disputes through good faith negotiation. Many issues can be resolved quickly and satisfactorily through direct communication with our customer service team.

For disputes that cannot be resolved through negotiation, we may agree to binding arbitration or mediation as an alternative to court proceedings. The choice of dispute resolution method will depend on the nature and complexity of the dispute, with preference given to efficient and cost-effective solutions.

Changes to Terms

We reserve the right to modify these Terms of Service at any time to reflect changes in our services, legal requirements, or business practices. Significant changes will be communicated to users through email notifications, website announcements, or in-app messages, depending on the nature of the changes.

Updated terms will become effective on the date specified in the revision, typically 30 days after notification for material changes. Your continued use of our services after the effective date constitutes acceptance of the revised terms. If you do not agree with changes, you must discontinue use of our services.

We maintain a version history of our terms to provide transparency about changes over time. Users can review previous versions and understand how our terms have evolved. We strive to make changes that enhance user experience while maintaining fair and reasonable service conditions.

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